10am comes, the doors open and a flood of happy Apple staff came to greet us. I was about 9th and was amazed to find the staff put out a ticker-tape type line to organise those of us waiting to get a first-come-first-served appointment. It's around 5 years old now so I had a bad feeling I was in for a hefty bill. I asked some friends in low places, one of whom works at my local Apple Store at Westfields Stratford City (East London) and he said they had no appointments available and my best bet was to turn up before the store opens at 10 am, join the line and get a walk-in appointment.įriday morning I arrived at about 9:30am hoping to be first in line, I was wrong. Once I got back from NAMM 2017 I set about getting my MacBook Pro fixed. This is a story of how a company can win back a fanboy with an amazing customer experience and service that was second to none. Quite frankly Apple, you are off my Christmas card list. As much as we moan and gripe in forums and on notice boards if we want to keep working that way we are going to have to think outside the nice printed Apple box (more on this in future articles). Please people, it is not going to happen. You know the one that has all the power in the universe, with a megaton of RAM, 25 PCIe slots, 17 drive bays, USB-C, Thunderbolt 3 and which delivers me coffee every hour on the hour.

This is not a story of how I wish Apple would make the machine of my dreams.

These two reasons alone made it at best 'tricky' to edit and upload videos for you. The content is coming so please accept my apologies for this. My 2012 MacBook Pro decided to start randomly crashing to black screen during the edit of the Day 2 Round-Up video. The internet upload speed in our hotel was shockingly slow. I am sorry that we were not able to get more video content to you during the recent NAMM 2017 show in sunny Anaheim California just over a week ago. I have to start this article with a quick apology.

2012 macbook pro graphics card problem