You can find its settings by going to the Availability section in Live chat Settings, under the status detection choose the 'Check availability across signed in agents' option. This is the default setting for your live chat availability. Checking availability across signed in agents You can configure the live chat app to show you as Online when you or your agents are logged into Continually or you can set a fixed working hours for live chat. There are two options to control your availability on Continually. It also disables the input field in your live chat app so you can't accidentally send a live chat message to a visitor. When switched off, this setting simply hides the live chat message field on Continually from your visitors so they can't send live chat messages. This lets you easily switch live chat on and off when it suits you. Once you are in the live chat section, in the bottom left of your screen there is an on / off switch for live chat. This channel will be where your team receives all notifications for live chat. Then sign into your Slack workspace and select a channel. Or you can go to the Apps page, then click on the Connect button next to Slack How to connect SlackĪlong the top navigation go to Live chat, then click on Settings then choose Slack Settings and click on Connect Slack button. Why not have the best of both worlds and use Live chat when you have someone available to talk to your customers? In this guide we cover:Īll you have to do is connect your Slack workspace with your Continually account then select a channel. Then once someone gets in touch with you we notify you in the channel, who they are and what they have said and you can jump into a live chat conversation with them. Automation and bots are great for responding quickly and when you are not there, but sometimes talking to a human is best in some situations.

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